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Shipping Policy

Do you ship to me?
Our Cookery Book, vinyl and CD be shipped to addresses in the UK, USA and Europe.
Our fresh products, products containing alcohol and food products are currently only available within the UK (with some limitations for Highlands, Islands and some parts of Scotland). If you have any questions about deliveries, then don’t hesitate to drop us an email at store@dishoom.com
Will I have to pay customs charges?
If we are delivering your order internationally and custom charges apply, then you will need to settle these charges. Unfortunately, your order won’t arrive until they are sorted.
When will my order be sent out?
Orders will be sent out on the same day the order is made, if placed before 3pm.
Is the shipping tracked?
All shipping in the UK and to the US is tracked and you will receive an email from the courier service confirming dispatch which will provide you with a unique tracking number.
What if I don’t receive a confirmation email?
Please contact us on: store@dishoom.com
What if my order doesn’t arrive?
Please contact us on: store@dishoom.com and quote the order number from your confirmation email. We’ll look into it straight away.
My order was damaged, what should I do?
Please take pictures of the order as it arrived, including any packaging and close ups of the damage. Please do then send these to us on store@dishoom.com and let us know the date the order arrived.
Can I change my delivery address?
Yes – but only up until the payment has been completed. Once payment has been taken, we aren’t able to change a delivery address.