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FAQs

Where is my order?
You can track your order is through the DPD tracking number; this is included in your DPD dispatch email, which you should receive the day before your expected delivery date. If you haven’t received this email, or your kit should have arrived and it hasn’t, please do let us know by sending an email to store@dishoom.com.
Does the kit contain allergens?
Bacon Naan Roll Kit: Our naan dough is made with wheat flour (gluten), dairy and eggs, and the cream cheese contains dairy.
Vegan Naan Roll Kit: Vegan Naan dough contains gluten (wheat), sausages contain gluten (wheat) and soya.
We make every effort to avoid cross-contamination, but sadly can’t guarantee that products are totally free from other allergens. Further allergen information can be found on dishoom.com/allergen-guide.
When may I have a kit?
Our first-class chefs are producing a limited quantity of kits each day, for delivery seven days a week. We need two days’ notice to prepare and deliver your kit. If the date you are hoping to select isn’t available, this unfortunately means we have sold out on that day.
Deliveries will be made between 9am-6pm; unfortunately it is not possible to provide a more specific time slot, but DPD should provide tracking information the day before your delivery with more accurate timings.
We’re unable to deliver on Bank Holidays or the day after a Bank Holiday.
Over Christmas period, there will be no deliveries 25th–29th December, or on 1st–2nd January.
What is the shelf life?
Kits should be enjoyed within 24 hours of you receiving them. Place all items in the fridge on delivery.
Where do you deliver to?
We’re able to deliver to customers on the UK mainland, with some exclusions in northern Scotland due to the transit time required. (Meal kits must be delivered to you the day after they’re collected, and some outlying areas can’t be reached by DPD within that timeframe.) There is a postcode checker during checkout to allow you to see whether we can deliver to you.
How much does it cost?
Delivery costs £5 for weekdays and £7 at weekends.
We can fit a maximum of 3 meal kits in each shipment; additional costs will apply where 4 or more kits are ordered to the same address, and they will arrive as separate deliveries (in multiples of 3).
Is it possible to change my delivery address?
If it is two days or more until your delivery is due to arrive, we can change the delivery address for you. Please send an email to store@dishoom.com and we’ll do our utmost to help.
How is the kit packed?
To ensure tip-top freshness, we prepare and pack kits on the same day as our shipping partner collects from us. They are then delivered to you the following day by overnight courier. Kits are sent with ice packs and Woolcool packaging to keep everything nice and cool on its journey.
I want to order for a party or large group; can I?
Absolutely. For orders of 10 or more, please send an email to sendnaans@dishoom.com and we will come back to you with options.
General Queries
When will payment be taken?
Payment will be taken as you place the order.
What payment methods can I use?
We accept Visa, Mastercard, Maestro, AMEX, SagePay, ApplePay, GooglePay.
Can I pay using Paypal?
Unfortunately not – humble apologies.
Do you deliver to me?
Your order can be sent to addresses in the UK, we’re able to deliver to customers on the UK Mainland, with some exclusions in Scotland due to the transit time required. We're unable to deliver beyond this area currently due to the additional time required for transit.
How much does delivery cost?
For our Naan Roll Kits, to ensure freshness we use a tracked, next-day service. Deliveries are £5 for weekdays, £7 at weekends.
For all other items, we use a tracked service at a cost of £4.
When will my order be sent out?
Naan Roll Kits: Your order will be delivered on your chosen delivery date, before 6pm.
All other items: Orders will be sent out on the same day the order is made, if the order is made before 1pm.
Is the shipping tracked?
Yes, indeed. All shipping is tracked, and you will receive an email from the courier service confirming dispatch which will provide you with a unique tracking number.
What if I don’t receive a confirmation email?
Please contact us on store@dishoom.com
What if my order doesn’t arrive?
Please contact us on store@dishoom.com and quote the order number from your confirmation email. We’ll look into it straight away.
My order was damaged, what should I do?
Please take pictures of the order as it arrived, including any packaging and close-ups of the damage. Please do then send these to us on store@dishoom.com and let us know the date the order arrived and your order number.
Can I change my delivery address?
We will always try to accommodate delivery address changes, but can’t guarantee this. Do let us know ASAP if you would like to change the delivery address by emailing store@dishoom.com
Can I return or exchange the my order?
Unfortunately, we can’t offer exchanges, but you have the option of returning your order within fourteen days of receiving it if you’re unhappy. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund and likewise if your order has obvious signs of use. We’d also need to ask for you to send a receipt or proof of purchase with any refund request.
Refunds
Once we’ve received your return (and are happy that the order is still in lovely condition!) your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note, it might take a couple of days for your refund to land in your account. If it’s been a few days, then we’d recommend contacting your bank. If you still don’t have any luck, then do contact us at store@dishoom.com
Shipping
To return your product, you should mail your product to: Dishoom c/o Haul + Store, Unit 17 Admiralty Way, Camberley, GU15 3DT. Unfortunately, we won’t be able to pay for the return shipping costs.
Can I send my order as a gift?
You’re very welcome to enter a different shipping address to the billing address, but unfortunately there is no gift-wrapping service, and we aren’t currently able to add a gift message. (We’re working on this and hope to be able to provide gift messaging very soon.)
How do I contact you?
You can email us on store@dishoom.com