You can track your order through the DPD tracking number; this is included in your DPD dispatch email, which you should receive the day before your expected delivery date. If you haven’t received this email, or your kit should have arrived and it hasn’t, please do let us know by sending an email to firstname.lastname@example.org.
Does the kit contain allergens?
Bacon Naan Roll Kit: Our naan dough is made with wheat flour (gluten), dairy and eggs, and the cream cheese contains dairy.
Vegan Naan Roll Kit: Vegan Naan dough contains gluten (wheat), sausages contain gluten (wheat) and soya (from miso).
We make every effort to avoid cross-contamination, but sadly can’t guarantee that products are totally free from other allergens. Further allergen information can be found on dishoom.com/allergen-guide.
When may I have a kit?
Our first-class chefs are producing a limited quantity of kits each day, for delivery seven days a week. We need two days’ notice to prepare and deliver your kit. If the date you are hoping to select isn’t available, this unfortunately means we have sold out on that day.
Deliveries will be made between 9am-6pm; unfortunately it is not possible to provide a more specific time slot, but DPD should provide tracking information the day before your delivery with more accurate timings.
We’re unable to deliver on Bank Holidays or the day after a Bank Holiday.
Over the Christmas period, there will be no deliveries 25th–29th December, or on 1st–2nd January.
What is the shelf life?
Kits should be enjoyed within 24 hours of you receiving them. Place all items in the fridge on delivery.
Where do you deliver to?
We’re able to deliver to customers on the UK mainland, with some exclusions in northern Scotland due to the transit time required. (Meal kits must be delivered to you the day after they’re collected, and some outlying areas can’t be reached by DPD within that time frame.) There is a postcode checker during checkout to allow you to see whether we can deliver to you.
How much does it cost?
Delivery costs £5 for weekdays and £7 at weekends.
We can fit a maximum of 3 meal kits in each shipment; additional costs will apply where 4 or more kits are ordered to the same address, and they will arrive as separate deliveries (in multiples of 3).
Is it possible to change my delivery address?
If it is two days or more until your delivery is due to arrive, we can change the delivery address for you. Please send an email to email@example.com and we’ll do our utmost to help.
How is the kit packed?
To ensure tip-top freshness, we prepare and pack kits on the same day as our shipping partner collects from us. They are then delivered to you the following day by overnight courier. Kits are sent with ice packs and Woolcool packaging or Recycled Denim insulation (for our Vegan kits) to keep everything nice and cool on its journey.
I want to order for a party or large group; can I?
Absolutely. For orders of 10 or more, please send an email to firstname.lastname@example.org and we will come back to you with options.
When will payment be taken?
Payment will be taken as you place the order.
What payment methods can I use?
We accept Visa, Mastercard, Maestro, AMEX, SagePay, ApplePay, GooglePay.
Can I pay using Paypal?
Unfortunately not – humble apologies.
Do you ship to me?
Your order can be sent to addresses globally, please select your country at checkout to review the shipping costs. If you have any questions about deliveries, then don’t hesitate to drop us an email at email@example.com
Will I have to pay customs charges?
If we are delivering your order internationally and custom charges apply, then you will need to settle these charges. Unfortunately, your order won’t arrive until they are sorted.
When will my order be sent out?
Orders will be sent out on the same day the order is made, if the order is made before 1pm.
Is the shipping tracked?
Yes, indeed. All shipping is tracked, and you will receive an email from the courier service confirming dispatch which will provide you with a unique tracking number.
Please contact us on firstname.lastname@example.org and quote the order number from your confirmation email. We’ll look into it straight away.
My order was damaged, what should I do?
Please take pictures of the order as it arrived, including any packaging and close ups of the damage. Please do then send these to us on email@example.com and let us know the date the order arrived.
Can I change my delivery address?
We will always try to accommodate delivery address changes, but can’t guarantee this. Do let us know ASAP if you would like to change the delivery address.
Can I return or exchange my order?
Unfortunately, we can’t offer exchanges, but you have the option of returning your order within fourteen days of receiving it if you’re unhappy. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund and likewise if your order has obvious signs of use. We’d also need to ask for you to send a receipt or proof of purchase with any refund request.
Once we’ve received your return (and are happy that the order is still in lovely condition!) your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note, it might take a couple of days for your refund to land in your account. If it’s been a few days, then we’d recommend contacting your bank. If you still don’t have any luck, then do contact us at firstname.lastname@example.org
To return your product, you should mail your product to: Haul + Store, Unit 17 Admiralty Way, Camberley, GU15 3DT. Unfortunately, we won’t be able to pay for the return shipping costs.
Can I send my order as a gift?
You’re very welcome to enter a different shipping address to the billing address, but unfortunately there is no gift-wrapping service, and we aren’t able to add a gift message. Humble apologies.